SL
Sello L
1 reviews | Active since Oct 2018
09 Jan 2020, 09:02
A very BAD Service from Scorpion
Scorpion Services Legal/Funeral services are very bad to tell you the truth this is my 3rd complain and they are taking this as if its a joke!
i called them today spoke to unprofessional Veronica Mbhongo,from the funeral department then transferred me to complain department where i spoke to another lady who then complained about my phone line as well Did i get my query resolved today,No I requested to speak to Rob W.Smith (Managing Director) they still refused #SAD SERVICE EVER IN 2019 & 2020
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Scorpion Legal Protection's replyOfficial
09 Jan 2020, 15:03Dear Sello,
We acknowledge receipt of your complaint for which we thank you.
We confirm that Ms. Lindo Letlape Line Manager responsible for our Admin Call Center and Mrs Faith Mpungose responsible for our Customer Care department have both contacted you regarding this complaint and that both Managers have discussed your complaint with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your request and have taken necessary steps to ensure this is corrected.
As discussed we have ensured that your details have been corrected.
We trust this is in order and will let us know should you require further assistance or clarity through Lindo Letlape and Faith Mpungose on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Faith Mpungose
Customer Care Manager.
Faith Mpungose
Customer Care Manager.
Scorpion Legal Protection's reply09 Jan 2020, 15:03
Official
Dear Sello,
We acknowledge receipt of your complaint for which we thank you.
We confirm that Ms. Lindo Letlape Line Manager responsible for our Admin Call Center and Mrs Faith Mpungose responsible for our Customer Care department have both contacted you regarding this complaint and that both Managers have discussed your complaint with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your request and have taken necessary steps to ensure this is corrected.
As discussed we have ensured that your details have been corrected.
We trust this is in order and will let us know should you require further assistance or clarity through Lindo Letlape and Faith Mpungose on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Faith Mpungose
Customer Care Manager.
Faith Mpungose
Customer Care Manager.