1 reviews | Active since Mar 2016
A regrettable and sorry service is synonymous with scorpion
<p>We have signed and have diligently paid up for scorpion legal protection services for over 2years. Suddenly as happens we require attorney services and scorpion appoint us attorney to assist with our case to recover money from an ************ business operator. For the attorney to take matter further he request scorpion to confirm our cover. After 1week I make follow up with scorpion for the same request. Then I am hit with a complacent and indifferent reply that scorpion still busy assessing our cover and that we should just continue to wait. I strongly believe this is a sorry and regrettable service that smacks of breach of trust and lacks any consideration for the welfare of a loyal customer. I hope scorpion can arise from this shambolic manner of casual regard for the interest of their customers before we take our business elsewhere that we can get the value for our money</p>
Dear Peter,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department have both contacted you regarding this complaint and have discussed it with you in full detail. Once again, we wish to apologise for the misunderstanding of processes involved in approving customer claims and hope that we have now explained this thoroughly to you.
We confirm further having advised you that we have given your attorney, Pranav Jaggan, authorisation to proceed with legal action against your Respondent and that they are giving your matter the necessary attention. You will be informed of further developments as the matter progresses.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Liz Nair or Richelle on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Peter,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department have both contacted you regarding this complaint and have discussed it with you in full detail. Once again, we wish to apologise for the misunderstanding of processes involved in approving customer claims and hope that we have now explained this thoroughly to you.
We confirm further having advised you that we have given your attorney, Pranav Jaggan, authorisation to proceed with legal action against your Respondent and that they are giving your matter the necessary attention. You will be informed of further developments as the matter progresses.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Liz Nair or Richelle on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
I would to post a comment that Scorpion have resolved my issue to my satsifaction and I commend them for their diligent in doing so
Thanks
I would to post a comment that Scorpion have resolved my issue to my satsifaction and I commend them for their diligent in doing so
Thanks