A member of scorpion, but no help in my case ?????

I joined Scorpion Last year November. I started to get complaints regarding my dog, that is a nuisance and barking, not only one with dog.I started to get fines about my dog from Trafalgar also asking me to immediately remove my dog from property. That is when I asked scorpion for help.<br> In Port Elizabeth branch I saw Ilze, then the matter was given to rownesha, I think she is at head office.<br> I was forced to give notice from property from landlord about my dog being a nuisance, I gave notice, in my notice months I got 2 fines, for my dog. I gave this to scorpion, told them, landlord told me they will deduct fines from my deposit. Scorpion told me not to worry, after I vacated the property, they will help. We moved out 29 February 2016, the house was left in a spic and span condition, also painted whole place out of my pocket, but still took fines of deposit, almost R 800-00. I told Rownesha, said will contact, lady that I rented from, its ******** to deduct the fines of dog from my deposit, no evidence that it was my dog barking. Rownesha phoned me, I must get affidavit and all other docs?? Cant understand why, the money was ******** deducted. Where are the proof it was my dog??