JV
Juanita V
1 reviews | Active since Feb 2018
25 Jul 2019, 12:37
100% no Service from Scorpion Legal
I need assistance regarding a credit agreement matter. The consultant requested that I send the contract to their case tracker department which I did on 13 June 2019. Till today I have not received any feedback regarding my matter. In the meantime I have been listed by the Credit Bureau where it could have been prevented if they assisted they clients when in need!
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Replies (2)
Scorpion Legal Protection's replyOfficial
26 Jul 2019, 14:46Dear Juanita,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Durban Contact Centre regarding progress on your matter.
We confirm that we have communicated your complaint to our Durban Contact Centre management and have noted that they have already been in contact with you since yesterday, 25th July 2019 and are attending to your matter.
Once again, we apologise that it took us longer to revert to you with our feedback regarding progress on your matter and are working and addressing these delays within our processes.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre and Specialist Departments, on *** or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Durban Contact Centre regarding progress on your matter.
We confirm that we have communicated your complaint to our Durban Contact Centre management and have noted that they have already been in contact with you since yesterday, 25th July 2019 and are attending to your matter.
Once again, we apologise that it took us longer to revert to you with our feedback regarding progress on your matter and are working and addressing these delays within our processes.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre and Specialist Departments, on *** or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Scorpion Legal Protection's reply26 Jul 2019, 14:46
Official
Dear Juanita,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Durban Contact Centre regarding progress on your matter.
We confirm that we have communicated your complaint to our Durban Contact Centre management and have noted that they have already been in contact with you since yesterday, 25th July 2019 and are attending to your matter.
Once again, we apologise that it took us longer to revert to you with our feedback regarding progress on your matter and are working and addressing these delays within our processes.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre and Specialist Departments, on *** or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service from our Durban Contact Centre regarding progress on your matter.
We confirm that we have communicated your complaint to our Durban Contact Centre management and have noted that they have already been in contact with you since yesterday, 25th July 2019 and are attending to your matter.
Once again, we apologise that it took us longer to revert to you with our feedback regarding progress on your matter and are working and addressing these delays within our processes.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre and Specialist Departments, on *** or our Customer Care Department on ***where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Scorpion Legal Protection's replyOfficial
26 Jul 2019, 14:47*** - Durban
***- Customer Care Department.
***- Customer Care Department.
Scorpion Legal Protection's reply26 Jul 2019, 14:47
Official
*** - Durban
***- Customer Care Department.
***- Customer Care Department.