Told 30 minutes after order that oven was broken

After waiting 30 minutes for order, I was told that oven broke yesterday and order will take longer. And the 39 minute role would not apply since order was placed at counter. I guess next time I will order for delivery... Actually, don't think there will be a next time. II couldhave been told that when order was placed. Staff could have offered to deliver our when it was ready... Man possibilities to remediate was not taken. Bad service!