Tragic Service. Food Poisoning and Half an order Missing.

Tragic Service. Horrid customer service - they barely respond in a helpful manner and are in a rush to close queries as soon as possible so that you don't complain further.

The first time I ordered half the order didn't arrive, and when I needed help to get my order it took another 1.5 hours to get to me.

The second time was even more tragic - I received my food and something was terribly off about it as I started to vomit within 10 minutes of eating ****erally ran to the bathroom halfway through eating the burger). When I asked customer service for help they blamed the McDonalds branch and said it would be escalated to them - I heard nothing back until 2 days later when I had to call again.

When I asked on the customer service for an update on my query I got the response "Your query has been closed". Dismissive, and again not willing to take any responsibility.

Today I got a call from the McDonald's Branch who apologised , I said it was fine as I was just so tired of both scoot and mcdonalds not really caring about what they had done and for delivering a customer food that made them so sick they were vomiting heavily.

I wanted to use scoot as ubereats and mcdelivery don't cover my area for mcdonalds deliveries, but honestly if scoot is your only option just go to the drive thru or use another service. I'd sooner starve than waste my time with them again.