The first and the last !

A group of us ordered from scoot on Friday 05-Mar-2021. We were all at the same building, delivery for same time however, we had different drivers , one more clueless and rude than the next. The one found our building no problem, the one stated he arrived but left without notifying us and marked the order undelivered. One of the other drivers scold at us stating we need to be more clear in our delivery instructions. We then tried to call to complain but the line kept cutting out. We then went to the store to find out if the order was brought back but was advised nothing was returned. We managed to get hold of the "undelivered" driver who pretended not to understand us and kept putting the phone down. We called back and asked him where the food was, he said he took it back and we knew that was a lie. I must say for a first time using this company, I will never try it again and going through these reviews , I don't understood why anyone would continue using them. Needless to say, when trying to use the webchat service it was a fail as well. I received an email the next day to say the webchat is resolved, when I never even had a response!