Terrible platform, terrible service, terrible support, terrible Scoot!

Ordered a promotional meal on Saturday, 6th March at 16:13. The order ETA was 16:55. at 17:20 the tracking of the order had not changed since. Then it was marked as delivered without us having received the order. We spoke to support and they said they would contact the driver. Another 30mins passed and we still didn't get our food. Food arrived at around 18:05 (thankfully). Food was cold, chips were cardboard and the ice had long melted. Support only came back for our second query 20 mins after it was logged. What a let down. Don't use these guys. You'll regret it.