Scoot.co.za is a bunch of ******

If there was an option to give them a negative score I would gladly do so. They have pathetic customer service. Why McDonalds makes use of them is astounding. I placed an order on the 24th of December with them and after an hour and half I called the restaurant to find out what was waking so long and they told me they didn’t have any orders on their system. Then I gave them an order number to check and there was still nothing in their side. They offered to investigate and then get back to me. They called me back 10 minutes later to tell me my order had been cancelled. Then I subsequently got and email and sms from scoot to tell me my order has been cancelled due to driver availability. Upon easing a few of the comments I see that is their go to excuse for their appalling service. They indicated that my refund will be processed immediately and I would get it back. Till this day I am still waiting for my money. I have sent follow up emails and no one is replying me. If anyone wants to order from McDonald and they are the delivery partner of choice then rather not. They are ******