Scoot is Shocking!

I used Scoot for the first time tonight because they had a special offer for McDonalds. Ordered at 19:00 and order just never came. I contacted them and they "tried to speed up the process". Then, without my requesting it, cancelled my order and said I would get a refund only in 3-5 working days!!!! I'm fuming and will never use not recommend Scoot again!!! I've ordered from good old reliable Steers and got my order in 15 minutes!