Scoot is a **** .

I have ordered food on scoot , on Tuesday 26th January 2021 18:22 , they deducted money from my account and accepted the order . 10 minutes prior before delivery i received an sms stating that my order has been cancelled due to “No driver available” I therefore went to the designated store (McDonald’s Braamfontein) to enquire that was 10-15 minutes after I received the sms and email. The store manager told me that scoot has cancelled the order and therefore there’s no way I can communicate with them , I have to wait for the customer representative to contact me to arrange a refund hence even on her side there’s no headoffice telephone number to call them .

Just today 30th January, I haven’t received the refund back . I therefore decided to go back to their website and chat to the agent by the name of (Aiden) he say the store is the one that cancelled my order which is surprising , he later on said that SCOOT HAVE NO CONTROL OVER STORE ACTIONS . when I asked him to send me proof he then said “the store accepted the order late and then cancelled it on their own “ how coz I went there personally so immediately after my order was cancelled . His story then changed to “our driver arrived at the store and the store was closed , therefore we were advised to cancel the order “ when I told him that it doesn’t make sense if it’s like that he must send proof of what he is talking about so that I can go back to McDonald’s Braamfontein to lodge a complaint about them he said that he apologize for the inconvenience he only checked now that I’m correct to say scoot cancelled my order

LIES ! LIES ! LIES - I have screenshots of our conversation with the agent , now he said my refund process takes up to 3-5 days of cancellation but it took them less than 5 seconds to take my money in my account