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Jonothan S

1 reviews | Active since Oct 2017

01 Nov 2020, 10:00

Scoot Has Little Care for Processing Placed and Paid for Orders

Scoot is terribly inconvenient. My order was placed and payment was accepted with the promise of delivery by 09:37, but that did not happen. I had to contact Scoot who then failed to answer my queries until I persisted and repeated. They told me there was a lack of drivers but there was no communication of this beforehand. My query was closed and marked as resolved before confirmation of my order being prepared or any idea of new ETA. I had to contact them again and at 09:55 they said my order was being prepared. At 09:59 I received an sms saying it was only then being prepared.

I would not recommend using them and will not be using them again myself.

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Replies (2)
scoot.co.za
scoot.co.za's reply24 Nov 2020, 10:42
Official
Hi Jonothan!

Oh snap! I am so sorry for the delay of your order. We appreciate your in-valuable feedback and we will use it to better our services. Please send us a DM on https://scoot.co.za/support with more info so we can look into it. We are working very hard to add new drivers to our areas. 
scoot.co.za
scoot.co.za's reply24 Nov 2020, 10:43
Official
We are also working on giving more and constant updates about your order. In the meantime, our Scoot Team has been briefed to provide our customers with updates.