Scoot delivery is terrible

Never order from Scoot. I placed my order for Mc Donalds on Saturday at 18:42. I tried contacting them as I could see the status of my order does not change from "received". The only way one can contact them is through the Chat on the app, but that is only answered by a computer and you never get though to a person. I was never able to get hold of anyone and by 19:51 received an sms stating my order was cancelled due to the store being offline. I paid my order via my credit card and up until today (Wednesday) have not been contacted by anyone to arrange for my refund. You do not even have to try to contact them as you can not get in touch with them. The service is terrible. I did not have food for my kids on Saturday evening and I am not able to get my refund for the payment done.