Scoot delivery App.

I ordered a meal from McDonalds via Scoot App at 6pm. After an hour of waiting for delivery, I tried to contact Scoot to find out where our food was and was contact half an hour later saying that the driver was busy but would be on his way. 8pm we finally drove to McDonalds which was now closed and shortly after received a message from Scoot saying that my order was cancelled due to the kitchen closing. I had already paid for my meal and was sent an email stating that i would be refunded within 5-7 working days. I contacted them a week later to ask where my refund was and they said it had just been processed and will be paid within yet anither 5-7 working days. Needless to say its been nearly a month and im still awaiting my funds to be return for my cancelled meal. I am super annoyed and totally disgusted with Scoot and there service.