SCOOT, A BIG DISAPPOINTMENT. TERRIBLE EXPERIENCE.

Terrible service experience, Ordered from McDonalds via the Scoot app. Struggled to order on the app because the promo codes did not work. I eventually ordered other stuff, payment processed and my order was done at 18.11 with ETA delivery 18.50. 90 minutes passed, and still waited for my order to be delivered. I tried contacting Scoot numerous times, each time I spoke to a BOT, which was utterly pointless. Put me on hold for so long. We eventually had to drive to McDonalds at around 20h00, to enquire about my order. It turned out that McDonalds was closed. There was a lady mopping the floors, we knocked on the door and the lady stated the obvious that they were closed. We knocked again so she could come to the door to explain our situation. She unapologetically said, we must contact Scoot directly. We eventually had to give up and realized that we were not going to receive our order even though we paid for it already. This morning, I see an email was sent last night at 22.47 saying that my order was cancelled due to technical issues. Then at 2am, there was an email saying a refund will be processed.

If my order was placed late, there should be a disclaimer on the app to advise that no orders will be accepted after a certain time. Or better still, the app should not allow orders to be placed after a certain time. Extremely dissatisfied with the lack of interest from Scoot. I will never use Scoot again. I am waiting for my refund on my purchase.