Rather Uber eats or Mrd your food

I am disgusted with the lack of effort scoot has for customer service. I've just paid over R100 for an order that I don't have because I put in the wrong address(2 roads away) You don't have access to the drivers contact details so you can't guide them on how to get to you. Their "customer service" is a live chat where you don't know if the person on the other side can hear you or not. My order was "discarded" even after the person who collected my order guided the driver on how to get to me. I will never use scoot again after this experience.