NS
Nandi S

1 reviews | Active since Nov 2017

03 Jul 2021, 16:27

Pathetic

I am trying my utmost best to be civil and try and give you better treatment than you have given me as a client..

I am apauled. .. by the service... enraged is utterly unsificiant.

At 18:30 this evening my order was placed. ... delivery stated to be delivered at 18:50.... becuase as a resonable person I know it is a Friday and that the demand can be high... patiently I wated for my order with no response, comunication or assistance from scoot... after having struggled with the complete uselessness of your messaging feature on your site I managed to speak to a consultant only to get a confirmation of my order 10 minutes to 8 in the evening. Secons later only to find out my order has been cancelled...

This is unparalleled hurendous services...

I implore you to think carefully before phoning me back an suggest in this specific case work hand in hand with the restaurant as to how you can compensate me for the loss of food you have cost me.

Although the restaurant may have had high volumes in orders scoot should have communicated this to me as your client so incase of a mistake or failure to deliver a service enabled me to make alternative arrangements for dinner...

If I did not enquire would I have ever been notified of my food not being delivered? As the confirmation email only being sent by a few minutes to 8 suggests there seems to be a glitch or processing error with that too... so before you phone me and blame the restaurant or whatever unapparent reason you can give me for my foof not being delivered I suggest you humble yourselves and phone me back with how you are going to restore your error and how in the world you are going to restore the peaceful evening that has been ruined. Also take note as I was notified at 8 this evening of my order I have been left without food... no restaurant will deliver to me now and I have no vehicle to go and buy food.

Thank you schoot for sending me to bed

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