CP
Clint P

1 reviews | Active since Jul 2020

23 Sept 2020, 09:30

DISGUSTING FAST FOOD DELIVERY SERVICE

Let me assure you. There is absolutely NO WAY that I will be using your services again. In fact, I hereby demand a full refund of my purchase # 005025. I look for McDelivery Hillcrest Durban, I get sent to Scoot then get a delivery from Order In!!!!!! There is no number to call, no-one to contact!!! After OVER AN HOUR I call McDonalds to find my order, they say the computer is stuck!!!. I then get a call from a driver saying he is from Order In (only at this time do I find out about this) and is lost in my complex. He can hardly speak English and can hardly understand directions!!! Hence, I have to get in my car and go and find him!!! Great delivery service!!

I then receive my “food” cold, and with melted McFlurry’s!!!!!!!

I hereby give notice that I demand my money back within 7 days.

0
Replies (2)
scoot.co.za
scoot.co.za's reply25 Nov 2020, 15:55
Official
Hi Clint.

Oh snap! We are so sorry for the delay of your order and overall experience. We are working very hard to implement new features that provide more real-time updates to our customers on their orders. Our system is constantly being updated to ensure that you receive your food sooner. 
scoot.co.za
scoot.co.za's reply25 Nov 2020, 15:56
Official
Clint, we also take our Driver Behavior very seriously. If this has not been resolved to your satisfaction, please send us a DM on https://scoot.co.za/support. We'd love to look into this for you! Speak to you very soon.