Cancelled order, no refund yet after 2 weeks.

My order, 104580, was cancelled (after waiting for an hour) 2 weeks ago. At that time, the payment was not yet processed. I got a mail asking for banking details the next day and noticed that the payment was then processed. I sent it and apparently that logged a new ticket, 169237. I have not received any further feedback or the refund.

I attempted to reset the password for freshdesk accounts that were created for both email addresses (the one on my scoot account and the one in the reply) and that gives an error.