Absolutely worse service

Good day, i have had two horrible experiences with Mcdonalds and Scoot i am totally dissatisfied at which way business is conducted with customers.

Brief background we placed a order on Tuesday order no 151753 at 18:06 to be delivered 18:51 if im correct.

Eventually at 18 :55 we started to try chat to Scoot via chatbot for clarification of which conversation lasted till 19:42 to sort out many issues.....

First was driver had issues so another driver was sent....

Second the order was cold so made a fresh order.

Third incorrect burger delivered.

Four even the second delivery was late.

Five requested from two agents a manager call me the next day which did not happen

Six the order was Definately not a fresh order as bags was totally broken an wet.

Seven order arrived more than one and half hours after ordered missed both delivery times.

So on Wednesday i contacted scoot again via chatbot midday asking for manager to call me to no avail...... Again requested at 5pm with manager eventually calling me.....

We spoke on length about issues and came to conclusion will do a reorder and deliver as well as a voucher for 100 rand.... If not satisfied will get refund.

Subsequently order was placed and delivered on scoot side....152512

Upon me opening bags.... Again incorrect burger was delivered plus missing a big mac an chips.... Meaning 2 kids had no food.

Once again contacted scoot via chatbot..... As well spoke to manager.....

Answer got is store offline cant order correct order leaving 2 kids this time without food.....

Was told is no other way but can refund me a 100 odd rand for missing food....

So that is what i am worth for all the issues an countless hours trying to resolves matters with scoot.....

Eventually manager called me and i put in request he speak to superiors as i feel food been late more than hour half and incorrect burger plus issues lastnight again its least can do as 100 rand voucher doesn't cut it, no contact from scoot then or next day then mess up next order after given a chance again deserves my full refund of order as my kids suffered an was disappointed.

I blame mcdonalds also for the incorrect orders as starts with them and scoot.

I hope somebody will respond to this with something to Justify all my efforts and time wasted and kids supper messed up twice..... Besides just refunding my full amount paid on Tuesday.

I eagerly await a response on this matter

Thank you.

Honestly scoot was waste time wnd money McDonald's should've stuck with own drivers...