Poor customer service and poor representation of the business itself

Issue 1 Once i had started speaking to the sales consultant with regards to complaints of Scoin making **** promises to repurchase coins sold at overpriced values as seen on Hellopeter and Cart Blanche. i asked the sales consultant what would be the appropriate time frame that scoin will purchase these coins back and his response was 3 years, i then wrote what he said and his name on the contract given to me and when he had noticed this he then changed his mind and said 5 years, this raises the issue that the sales consultants are still lying to customers in order to make sales. issue 2 One of the other staff members then helped me finish my transaction and i had asked the manager for the bags that hold these coins he responded and said " we dont have them at the moment but we will have them next week if the purchase goes through"

once the transaction had concluded the sales man had forgot to give me change back, i phoned and asked them to keep my change with bags when i collect next week, i received a call next saying they still dont have the bags but would i be interested in purchasing the 50TH anniversary fractional set and once i had declined the offer the call was terminated. it has been 2 weeks since this call and i still have not received any feedback.

My concern is that me as a customer spending plus minus R15K at a shop i expect good customer service and not once they have done the deal to toss out all promises made during the transaction. Especially the fact that i am a student who is looking to invest, what message would this covey ? is this company taking advantage of the youth?

Issue 3 As a customer one would appreciate honesty from a salesman with regard to the magnitude of the dealings within such a shop. When i has asked the sale man if these are the lowest prices that this coin is available at he then said "Yes we are the lowest and you cannot find it cheaper" i the showed him other places that have the exact same coin available at cheaper prices and his response was nothing. This may be a technique not to lose business but lying to a customer who is aware of what is going on will in turn have the same effect.

Issue 4 The issue of poor customer service can be further explained, when i was in the shop the manager had received a call, the details of the call is unknown but once the call had ended the manager had then make snarky comments and sighing in-front of all the other customers, showing his disinterest in the phone call and to the issue a customer might of had This happened at the Scoin shop at the Glen shopping mall

i would appreciate this to be resolved and for the Scoin Shop The Glen to be marked as a entity which does not believe in the fundamental principles of business ethics.

All feedback to this complaint can be communicated through email @ ********** As i am disappointed in the way my business has been conducted i would like to return all business deals agreed upon with this entity or in some way be compensated for being neglected and being treated in this manner, it may not be a big deal but the principle is wrong and i may not be the first customer that has experienced this