MM
Monica M

1 reviews | Active since Apr 2014

03 Aug 2016, 11:56

Open letter

<p>Dear Scoin shop customer services dept</p> <p>In 2014 I bought a Rivonia10 gold coin from your branch in highveld mall witbank. I decided to keep it in your safe custody but some months later highveld mall Scoin closed down without a word to your customers.</p> <p> </p> <p>I didn't worry because I thought my coin is safe at the head office in Joburg. This year I have been trying to contact your head office to request my coin back so I can keep it in my bank's safe custody,I have sent e-mails, I even phoned the head office number. I explained my situation and was told someone will call me back but it's been weeks now and I'm still waiting!</p> <p>Hellopeter is my last resort, and I am starting to panick here I paid cash for this coin I thought I was keeping it safe in your custody but now it seems to have disappeared into thin air.</p> <p> </p> <p>Regards</p> <p>N.M Makhubela</p>

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Replies (1)
The Scoin Shop
The Scoin Shop's reply16 Sept 2016, 15:37
Official

Thank you for your posting. We would like to apologise for the delay in response.

Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP.

Kind regards

Customer Care Team

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