MT
Magrietha T

1 reviews | Active since May 2016

19 May 2016, 11:47

14 Days and still waiting for my money

<p>On the 5 May 2016 I sold 2 Kruger 1/4 OZ at the the Scoin Shop Menlyn. The terms on the agreement say that the payment for the coins sold can take up to 7 working days before reflecting in the seller's bank account. I phoned the head office of The Scoin Shop, they put me thrue to the Menlyn shop. The lady said that she did not send a document to head office that is the reason for me not yet receiving my funds. This is not acceptable. Today is the 19 May 2016 13H40 and I still did not receive my funds. In the mean time the gold price went up and I could have earn more... </p>

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Replies (1)
The Scoin Shop
The Scoin Shop's reply19 May 2016, 14:44
Official

Dear Ms van Tonder,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

Kind regards

Sandra

Customer Relationship Manager

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