Can't complain about the service if there is none

On about 18th November I bought a box of the colour intensive PERMANENT product. I was so happy with the colour. Now just over 3 weeks later and my hair is the same colour it was before I dyed it.

I posted on their FB page on about 21st November. They told me to inbox them my contact details and they would be in touch. I inboxed them on 22nd November with my email address as I cannot receive calls during the day.

On 5th December I posted on their FB page again saying I had not received any correspondence from them and asked them to confirm whether they had received my inbox message. Their response was "Good day Lara, thank you for your contact details, we apologize for the delay! We will be in touch with you shortly.". Well it is now 11th December. No correspondence has been received (I even went so far as to check my spam box... NOTHING!). Highly annoyed as I spend my hard earned money on this product that claimed to be permanent however, it didn't even last 3weeks. Will be letting all my friends know. Terrible product and terrible serrvice.

I was expecting at least an apology from them. They asked for my contact details. They should provide an apology via those details however, they did not. Shows that they value their customers. I would have given them the benefit of the doubt and assumed it was just a bad box but now I will not waste my money just to be disappointed again because clearly complaints do not get taken seriously.

TERRIBLE PRODUCT AND NO CUSTOMER SERVICE!