Conveyancing company does not deliver service

We were asked by the seller to use a company in Cape Town to provide the conveyancing services for a transfer matter. We had not dealt with this company before and were hesitant from the beginning. the instruction was handed to them on the 24th November 2014. In all other transfers we are provided with feedback on a weekly basis from the transferring attorneys. this was not happening. we requested feedback and were just ignored. eventually we would get a one liner back from the company without proper feedback. we were thus not able to monitor the process from our side and assist where needed as usual. we have had to beg for feedback and threaten. the client has paid them. when we asked for feedback this last time after two weeks of no feedback, we get an email purely saying \no feedback". how can 2 weeks have gone by and there is no feedback? this matter should have been registered already and yet we are no where near even lodging it"""