Stationery Order del date 12 Jan not delivered

I PLACED AN ORDER FOR STATIONERY FOR MY SON ON 29TH DECEMBER. I WAS TOLD THE ORDER WOULD ARRIVE ON TUESDAY 12TH DECEMBER. I EMAILED TWICE YESTERDAY TO FIND OUT WHEN MY ORDER WOULD BE DELIVERED. NOBODY REP**** TO ME. I CALLED THE NUMBER ON THEIR WEBSITE AND SPOKE TO NADIA WHO SAID MY ORDER WONT GO OUT TODAY BUT COULDN'T GIVE ME A REASON WHY. I ASKED TO SPEAK WITH SOMEONE HIGHER SHE SAID THERE WAS NOBODY THERE. TOLD HER NOT MY PROBLEM AND I WANT MY ORDER DELIVERED TODAY. SHE SAID SHE WOULD GET SOMEONE TO CALL ME BACK WHICH SHE DIDN'T. I WASTED R20.00 IN AIRTIME PHONING AND GOT NO RESPONSE AND NO STATIONERY. THE DIRECTOR DAVID WOULD NOT EVEN TAKE MY CALL AND SAID VIA NADIA IF I AM NOT HAPPY HE WILL REFUND ME. I COULD HEAR HIM IN THE BACKGROUND TALKING OT HER. I NEEDED THE STATIONERY YESTERDAY AS MY 7 YEAR OLD STARTED SCHOOL TODAY. NOBODY CALLED ME BACK THEY ALL JUST WENT HOME! ABSOLUTELY DISGUSTING SERVICE FROM THIS COMPANY! IT IS NOW 10.31AM AND I HAVE STILL NOT RECEIVED THE ORDER!