RP
Rita P

1 reviews | Active since Jul 2023

25 Jul 2024, 20:32

From Trust to Betrayal: A Cautionary Tale

I initially gave School of Life a 5-star review, believing in their promises and services. However, my experience took a drastic turn, revealing a disappointing reality.

I purchased multiple courses and paid for Coachify setup fees, expecting professional support and valuable content. What I received were broken links and incomplete files. After requesting a refund, I was only offered a partial refund for the setup fees, which I declined, opting instead for the correct files. Despite their promises, I never received the complete course content.

Communication was another significant issue. After pointing out the missing files and receiving an apology, I continued to follow up without any substantial response. The files that eventually arrived were utterly useless, not worth the resources spent on them. I had to cease all advertising and usage of their materials due to their poor quality.

Additionally, their corporate assistance was equally disappointing. Despite their teachings of "taking full accountability," they failed to provide accurate information or realistic solutions, ignoring the effort and expense I invested in promoting their products.

This experience has been emotionally and financially damaging. The trust and loyalty I had for School of Life have been irrevocably scarred. While I will recover financially, the lesson learned from this painful ordeal will stay with me.

I hope my experience serves as a cautionary tale for others considering their services. Be wary and ensure you get the full value of what you pay for.

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Replies (1)
School of Life
School of Life's reply22 Apr 2025, 14:49
Official
  
Thank you for your initial 5-star review—we truly appreciate your kind words about the Life Coach Certification Course and are so glad to hear that you found it life-changing. That’s exactly the kind of transformation we aim to deliver, and it means a lot to know the course content had such a positive impact on you. 

You were one of the very first clients to join our Coachify – Business in a Box offering, and we genuinely appreciate your trust and early support. As you rightly pointed out, Coachify was still in its initial rollout phase when you joined. As a coaching academy, our core strength has always been training and certifying world-class coaches, not tech or web systems. However, we recognized a growing need among our students for business support and took the leap to develop a system that could help coaches launch faster and more professionally. 

That said, we acknowledge that the first version of Coachify was not perfect and that some files and links caused delays and frustration. We truly apologize for any inconvenience this caused. Since then, we’ve worked hard to correct these issues, upgrade the materials, and improve the delivery process for all future users. 

We regret that our setup and support did not meet your expectations at the time, but we’re grateful that the course itself brought you value. Thank you for your feedback—it’s helped us grow and refine our services for the better. 
Wishing you continued growth and success on your coaching journey. 

Warm regards,
 The School of Life Team