Disgusting Service

I bought my daughter school clothes for a new school end of December 2022

By a few days before school her track pants was too short and I’m guessing she was the manager.. gave me no slip to say it will be exchanged .. said she made a note and knows my face when the stock comes in she will give me a call

My daughter attended school for 1 week, was bul**** and I had to change schools

I’m currently in the store right now trying to get a refund on the clothes she didn’t wear in order to buy nee school uniform

The rude lady at the till tells me they can’t get change but no one gave me a receipt.. I said that this is a store issue because surely whoever told me she’s making a not should have given me a slip

I’ve been standing here for 30 minutes with no help or feedback .. I am disgusted at this store and their lack of following processes which now puts me in a situation