2 MONTHS TO GET A PROPER INVOICE

This is the most *********** admin people i have ever had to deal with, constant lies from "Chantel Strydom" She does not reply to emails, invoices do not have relevant and required information as if they running an ******* business. Have to constantly beg for paperwork from December 2020! Its now February!!! - THIS WAS MY COMPLAINT 2 WEEKS, ONLY AFTER THIS COMPLAINT DID I RECIEVE AN UPDATED INVOICE.

ONLY TO REALIZE WHEN MEDICAL AID REJECTS MY CLAIM THIS WEEK SAYING THE PRACTICE NUMBER ON THE INVOICE BELONGS TO A DIFFERENT DR NOT THE SPECIALIST THAT REFERED ME????

on the 17 December i went for MRI, paid and never received invoice i then received invoice that had no referring Dr on it so my medical aid declined it, went back had to beg someone to eventually update it. its been updated and i send it back to Medical aid, it comes back declined again as your staff are ***********! The referring dr was correct but they put a gp practice number so it comes back declined once again as wrong info and dr and practice number were different.

So now we look like we dishonest cause your company seems like they doing *****! Its ***** to use a dfferent Dr practice number, i then have to email again to ask for it to be updated.

no apology or even remorse for your lack of service!

I PAID FOR MY MRI ON THE DAY AND RECEIVED A LITTLE PAPER RECEIPT, I DONT OWE YOULL NOTHING ALL I WANTED WAS AN INVOICE THAT I PAID FOR AND IT TOOK YOULL 2 MONTHS TO GET IT RIGHT AND MY MEDICAL AID NOW WONT PAY FOR IT!

YOU SHOULD BE RESPONSIBLE FOR PAYING MY BILL BACK CAUSE ALL THIS DELAYS IS YOUR FAULT.

I HAVE BACK AND FORTH EMAILS FROM YOULL AS PROOF

PUTTING A DIFFERENT PRACTICE NUMBER AS MY REFERRING DR, FEELS LIKE YOULL PURPOSELY DID IT OR YOU DOIND *****!