Charged for services of opening municipal account, but had to do so myself.

I had really bad experience in terms of customer service and feedback. While the person I dealt with was nice and pleasant, the services provided was not up to standard. The registration attorneys made me pay an additional fee because Schindlers had made them wait for long for the documentation for my transfer. I was also charged by Schindler for the registration of an account with City of Joburg. They did not provide this service though and I had to do it myself. When I enquired why they had not done this, I was told it was a foresight on their part and they will refund the money. Then they rep**** with a costing list saying I wasn't charged. I showed the pro forma document with the original costing they gave me and the amount paid to them as well as the shortfall on their part. They have since not responded to me. I tried following up and still no response. I would not suggest this firm for its bond transfer services.