Incorrect item not replaced.

I have placed an order with Scentora and one 1item was incorrectly delivered.This was 2 weeks again.I reached out on whatsapp and I was told that a replacement item will be send.On numerous occasions to Daye I have been following and asking for a tracking number and my messages has gone unread ignored ,and emply peomises made.this is poor service and replace item has not be sent.this is unprofessional!