DO NOT ORDER FRAGRANCES FROM SCENTORA SA!!

This business is a **** and if you receive an order the quality of the frangrances is shocking. The definitely are not the real thing!

My husband placed an order on their 3 for 2 special and received his parcel. I then decided I wanted to order and did so On 2 July I received a parcel but inside was a duplicate of his products and not mine. I emailed them to advise them and they ignored me. The only way to contact them is via whatsapp message or email so you can't phone anyone. They aplogised and said they would send the correct order - and take back the incorrect order. 7 July I still did not have notifcation of a new parcel on its way - when I messaged, I was told it takes 3-7 working days

10 July I messaged again 11 July I get a meesage to say the parcel has been arranged and they were waiting for the courier to send tracking numbers 18 July I message them 21 July I message them 22 July I message them and all these messages are ignored

23 July My husband emails the support and we get a reply that they aplogize but one of the products is now no longer available and I need to choose a replacement. They inform us that they have taken a "financial loss"which is so untrue as we paid for the fragrances and don't have them.

I had then put a review here on Hello Peter a

24 July We were emailed by scentora and told that if we removed the reveiw they would give us a full refund. I refused to be bul**** and so told them if they made right we would do so

Scentora then reported the post to Hello Peter and it was removed

But - guess what? I still don't have my fragrances or refund!!!

28 July We receive an order update - 7 August again Scentora email to say their records show the parcel was delivered 26 July with a Fastway tracking number

The parcel show in Pretoria and we are in Cape Town - and when we mailed to tell them that' Guess what - we are ignored again

So PLEASE - DO NOT order