Sanlam's pathetic service!!! ***

It's been almost 2 months now that I submitted my enquiry to Sanlam and still outcome or feedback to date. The tax directive Sanlam submitted to SARS regarding my pension payout was not correct so I cannot claim back my tax. I sent in an enquiry to *** on the 26/04/2024 and even called their customer line numerous times and each agent merely just tell me they are escalating my enquiry. I eventually requested to speak to a Supervisor or Manager but no one called. I received an email from Divesh Desai (Team Leader) on the 04/06/2024 advising he will provide feedback as soon as he get hold of the relevant manager. I'm not sure if anyone is even looking at my enquiry and no one is getting back to me. I am so frustrated and annoyed as no one can tell me what's going on or tell me what went wrong!!!!