Nondelivery of order and many broken promises

I placed an order on the [URL Removed] website on the 16th November 2015 for items we cannot get anywhere in SA and so was very excited to see I could have the items shipped to SA - and hopefully in time for Christmas. I was informed around the 25th November that my order had been dispatched. I requested a tracking number and was the informed that they use airmail and so no tracking number could be provided. I was informed that the parcel was insured so if it did not arrive in SA they would send me a replacement. After a number of emails, I informed Emma on the 19th January that no parcel had arrived and could she please resend it with a tracking number. She responded on the 27th January to indicate that they would ship a replacement for me. I then requested the tracking number for the parcel and have not received a response to date despite sending additional emails requesting the information as well as offline messages on their website.<br> <br> My advice to anyone out there would be not to even bother buying from them or dealing with them as they will NEVER deliver on what they have promised!! From my experience at least!<br> <br> [URL Removed]<br>