Pathetic service

<p>I installed an SBV device in October last year. I had to wait a few months as they did not have stock on the device. When I received my statements I saw that I was billed for September and then October although I only received the device on the 20 th Oct. I called Sakkie who was responsible for signing me up and sorting out the contracts and he said he'll speak to Shamona in the accounts dept and well have it sorted out. Till today I've not received the necessary refunds due to me. Sakkie either ignores my calls or tells me he'll check with the accounts dept and I receive no call back or anything of the sort. I've tried calling SBV on numerous occasions but there always no answer. I'm fed up. I'm at the point of cancelling the contract and returning the device.Here's the breakdown of my overcharge that I've sent Sakkie and he's put through to Shamona</p> <p><br />Hi Sakkie. Sending you an email to explain our problem<br />In September was charged R3241.1 even though the device was not installed yet.<br />In October was charged R2633 even though the device was only installed on the 20 October. <br />In November if you look at the statement we were charged device monthly 26Aug-31 Oct- R11502.96. How is this possible? The credit that was done was only for R1222.65 and R2419 . How does that mk sense. <br />This is a lot of money that we're talking about here so pls can you sort it out for us. Thanks, Iqbal <br />Iqbal Shah ********** 991</p>