Irriate client who wants to cancel her contract

This gym company deserves a 0 on customer service I took up a 12 months contract at Evaton SBK which is currently not working The company have been paid for months for a service which they are not providing because their gym is closed they have also failed to provide any communication to their clients like other company's since they are unable to provide for a service which other options you can have or which other branches can you use What ****es me off even more they don't care , I have been in contact with the head office and I have only requested firm a cancelation form which apparently they are not allowed to send to me via email I have to go to a different branch in sebokeng this is after I have told them I'm not fami**** with sebokeng , this shows the lack of respect they have for their clients however they are quick to debit even though they are not providing any service for their clients and this is not acceptable as a business practice I want something to be done about this