Despicable customer service

Good day

Trust you are doing well

I have a complaint about a gym company I joined something 2020.

I signup a 24-month contract gym membership with a gym company called SBK situated at Alexandra Plaza, Johannesburg. I have been paying my account well every month from the day of inception. In July 2021 South experienced July unrest or Looting and that gym was also affected.

The looting happened in the middle of July if I am correct. however since the July unrest/Looting began during the 3 Months my debit, SBK gym did freeze my debit even though the gym was closed down because it was looted.

When I noticed the debit order continuing, I contacted their billing department and Operations Manager to lay complain but they just ignored me.

I have all the emails with Operations manager Ryno, his answer was that I have a contract biding me which means he cannot help me.

When I asked them to cancel my membership, they are telling me to pay R1000 cancellation fee. Till to date, they are still debiting my account and they say I would not be able to cancel and they have not reimbursed my 3Month while the gym was closed.

Please advise what to do with the issue and can you possibly help get my money back and cancel my membership.

Kind regards Sibusiso.S