Very Very bank customer service by SBI Rosebank Johannesburg South Africa staff.

Hi Peter. First of all thanks for creating this website.

I am facing problem with SBI Rosebank, Johannesburg, South Africa bank. Every time if you have any problem it can't be sorted out on phone as other banks are providing services after authenticating you. They always force you to visit their branch by ****ing your half working day at office.

My problem is, they blocked my online banking account without informing me about the issue. They didn't send me warning email or did not give me call so that I could know it and do the needful before any action by bank. Then I came to know I have to update my passport and VISA information. I called them and they sent me Personal Information Update forms They also told me that I have to fill these, attach the documents (verified by police) and send then via email. I attested the documents and send them via email on 21.08.2019. After 2 days of wait i didn't get any call or mail about the status. Even if my documents has any issue, they didn't send me mail or didn't call me. Then on Friday (23.08.2019) I called them. A female staff picked my phone and I told her everything. She assured me to reply me by end of day. But till today I didn't get anything from them. Today I called bank again and lady at reception told me surprisingly that they don't entertain these updates visa emails. I have to visit their branch for that. From 21.08.2019 till now they are making fool.

Every-time if you have any king of problem (minor or major) then you have to struggle for many days to sort out that problem.