TM
Thando M
1 reviews | Active since Dec 2024
09 Dec 2024, 00:07
****ty service from Saya Recoveries
MTN handed my account over to Saya Recoveries and I paid on the 9 November and received paid up letter from Saya Recoveries and I sent the letter to MTN to reconnect my line cause they suspended it. Till today they haven’t activated my line. I’ve been calling both MTN and Saya Recoveries and none of them can help me but my money is with them. Saya recoveries said they paid MTN and they don’t know why they haven’t activated my line. MTN on the other side is saying they haven’t received payment. But what about they paid up letter from the company they handed me over to? Doesn’t that mean anything to them? Zodwa is the person that called me to collect the money and has been sending me from pillar to post.
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Replies (5)0
Replies (5)
Saya Recoveries's replyOfficial
09 Dec 2024, 07:06Good morning,
I apologize for any inconvenience caused, but MTN is responsible for the re connection of your line. Saya Recoveries have done our part in providing your with the proof that the account has been paid up. We will send an enquiry to the customer care department but the re activation now lies with MTN and you must please do a follow up with MTN.
Kind Regards!
I apologize for any inconvenience caused, but MTN is responsible for the re connection of your line. Saya Recoveries have done our part in providing your with the proof that the account has been paid up. We will send an enquiry to the customer care department but the re activation now lies with MTN and you must please do a follow up with MTN.
Kind Regards!
Saya Recoveries's reply09 Dec 2024, 07:06
Official
Good morning,
I apologize for any inconvenience caused, but MTN is responsible for the re connection of your line. Saya Recoveries have done our part in providing your with the proof that the account has been paid up. We will send an enquiry to the customer care department but the re activation now lies with MTN and you must please do a follow up with MTN.
Kind Regards!
I apologize for any inconvenience caused, but MTN is responsible for the re connection of your line. Saya Recoveries have done our part in providing your with the proof that the account has been paid up. We will send an enquiry to the customer care department but the re activation now lies with MTN and you must please do a follow up with MTN.
Kind Regards!
TM
Thando M's updateReviewer Update
09 Dec 2024, 11:08My message clear says that MTN is saying you (Saya Recoveries) haven’t forwarded the funds to them hence they can’t reactivate my line. Send the money I sent to you through to MTN.
TM
Thando M's update09 Dec 2024, 11:08
Reviewer Update
My message clear says that MTN is saying you (Saya Recoveries) haven’t forwarded the funds to them hence they can’t reactivate my line. Send the money I sent to you through to MTN.
Saya Recoveries's replyOfficial
09 Dec 2024, 16:20Dera MS Thando, as advised the query will be done with the customer care department and you will receive a response once we receive an update.
Saya Recoveries's reply09 Dec 2024, 16:20
Official
Dera MS Thando, as advised the query will be done with the customer care department and you will receive a response once we receive an update.
TM
Thando M's updateReviewer Update
13 Dec 2024, 17:31Hi. I’m still awaiting your response as you had said that you will revert back after speaking with customer care. Have you sent the money(R2900) I sent you over to MTN? MTN hasn’t received money! I’m starting to believe that this your business is a ****. None of your consultants are professional and they never give straight answers. Duck and diving or dropping calls as if they are hiding. Give me my money or pay it over to MTN!
TM
Thando M's update13 Dec 2024, 17:31
Reviewer Update
Hi. I’m still awaiting your response as you had said that you will revert back after speaking with customer care. Have you sent the money(R2900) I sent you over to MTN? MTN hasn’t received money! I’m starting to believe that this your business is a ****. None of your consultants are professional and they never give straight answers. Duck and diving or dropping calls as if they are hiding. Give me my money or pay it over to MTN!
Saya Recoveries's replyOfficial
17 Dec 2024, 07:30As advised, you enquiry has been escalated to the department manager.
Saya Recoveries's reply17 Dec 2024, 07:30
Official
As advised, you enquiry has been escalated to the department manager.