Solve query

I called saya recoveries i spoke to the lady her name is Zodwa Masahaba she's the one who's busy assisting me with my MTN account on the 19/07/25 i responded to the email she send me, i send her the proof of payments, Showing i already made payment at mtn store, but she did not even respond to the email, when i'm calling back they keep on saying she busy on the call, i also send her what's app she don't respond instead they collecting money without resolving queries, very very very bad service disgusting.