Since 2015

<p>Hi Ms. Badenhorst</p> <p><br />I would like to thank you regarding your last e-mail.</p> <p><br />Ive written a cancellation letter and filed a cancellation document with Planet Fitness, Cape Town. Mr Robert was the contacting person. </p> <p> </p> <p>Please see the following mails below from December 2015 even though I left South Africa in June - July 2015.</p> <p>To</p> ********** <p><br />BCC<br /> ********** <p><br />HI Jason Taylor</p> <p><br />Please see following details of previous e- mails. and no reply what so ever<br />This morning I tried to call but where treated very poorly.</p> <p> </p> <p>--------------------------------------------------------------------------------------------------------------------</p> <p>Hi<br />First of all your telephone lines keep on cutting me off. <br />The I tried to cancel my membership cause I'm leaving the country for Dubai. The receptionist told me I have to pay more than a R1000 to do so. <br />I told her that I'm very sorry but I wont pay for a service that I'm not going to use. <br />Then she threatened me telling me that this amount need to be paid in the next 48 hours for cancellation to take effect. <br />She also mentioned she will have to report me on the credit .</p> <p>well after that I spoke to Robert the consultant that filed my subscription. I explained that I'll be leaving Sputh Africa for about 3 years.<br />He then explained that planet fitness just want to make sure im actually not just saying so to just cancel contract.</p> <p>So here by I am letting you know that I am leaving south Africa. All bank accounts will be closed and if in any case I will not be using your services any longer.</p> <p>I hope to hear from you</p> <p>Best Regards<br />---------------------------------------------------------------------------------------------------------------------</p> <p>Dear Member,</p> <p>This is an automated response to confirm that your cancellation request has been logged & is in progress.<br /> Your reference number is : PF ********** </p> <p>Yours in Fitness<br /> Planet Fitness</p> <p>Please do not reply to this message as it was sent from an unattended mailbox. <br /> Call Centre Tel: ***</p> <p>Ntsuxeko Ndlovu <br /> p***ent43</p> <p>Tel: ***<br />---------------------------------------------------------------------------------------</p> <p><br />I will need to close the bank acount again if there is no other way.</p> <p><br />I hope some one would be able to reply to my message</p> <p> <br />G FRANCOIS LAING</p> <p><br ********** />+27 (0)60 ********** <br />7 St James Street, Vredehoek, CAPE TOWN, 8001, SOUTH AFRICA</p> <p>127 Voortrekker Street, CERES, 6835, Western Cape, SOUTH AFRICA<br /> <br /> </p> <p> </p> <p> </p> <p><br />SAYA RECOVERIES</p> <p> </p> <p>From: G Francois Laing ********** <br /> Sent: 21 December 2015 09:21 AM<br /> To: Eloise Labuschagne<br /> Subject: Re: From: Theodosia Leeu; Account number: PF- ********** 49, Matter Number: ********** 34, Creditor: Planet Fitness Debt First Time Handover, Debtor: Gerhard Francois Laing<br /> <br />Theodosia Leeu-Majola<br /> Senior Credit Controller <br /> <br />HI <br /> <br />I relocated to Abu Dhabi, UAE as explained to Planet Fitness (Cape Town). I have given up. Planet fitness never rep**** to any of my phone calls or e-mails. I don't know what your ideas are in sending me all these e-mails. Insulting and making acquisitions that I just left.<br /> <br />I have been on the phone for hours trying to cancel this. Even though none of the information where ever explained to me when I joined. This matter is out of my hands now. <br /> <br />Please see following <br /> <br />Please do some research and do you home work before you send me e-mails like this.<br /> <br />G FRANCOIS LAING<br ********** /> ********** <br />Yas Island, Abu Dhabi, UAE.<br /> <br />Please note the highlighted amounts mentioned in the two mails in the same month:</p> <p> </p> <p>ATTENTION: Mr Gerhard Francois Laing</p> <p>PRIVATE AND CONFIDENTIAL</p> <p>DISCLAIMER<br />The ensuing communication may contain information that is confidential, private or privilege in nature. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this communication or any attachment that forms part of this communication. If you have received this communication in error, please notify the sender immediately by return e-mail or fax and then destroy the original.</p> <p>Dear: Mr Gerhard Francois Laing</p> <p>ID Number: ********** 033080</p> <p>Our Ref No: ********** 34</p> <p>Client Ref No: PF- ********** 49</p> <p>Your Planet Fitness account is now overdue and has been handed over to Saya Recoveries for collection. It is recommended that you pay a minimum amount of R1022.15 before month end January 2016.</p> <p>If you are unable to settle the above mentioned amount in one payment, kindly call us on (011) ********** in order to make an arrangement via debit order or cash payment. Avoid further fees and costs or action on your outstanding account. A consultant will response on your email shortly.</p> <p>If payment has been made please forward proof of payment also give in writing ref ********** 34 on your email in the subject line.For us to look in to this matter.</p> <p>Payments can be made at:<br />Account Name: Planet Trust Account<br />Account Holder: Saya Recoveries (Pty) Ltd<br />Bank: FNB<br />Account No: ********** 0914<br />Branch Name: Rosebank<br />Branch Code: 253305<br />Ref No: ********** 34</p> <p><br />Our office hours are Monday to Friday between 08H00-17H00, alternatively log onto our website at www.saya.co.za</p> <p> </p> <p> </p> <p>Yours faithfully,</p> <p>________________________________<br />Per: Annelise Antoinette Badenhorst<br />Contact No: + ********** 5376<br />Fax No :<br />Email: ********** <p> </p> <p><br />Please have a look at the following e-mail I received that same month from Saya recoveries. Please note the amounts highlighted:</p> <p> </p> <p><br /> From: Elizabeth Delisile Mkhaliphe</p> <p>Mr Laing</p> <p>OUR CALL CENTRE NUMBER: ********** 300</p> <p>Please call us on ********** 300 regarding the outstanding amount of R945.66 which is still due to Planet Fitness.<br />Ref ********** 34</p> <p>Kind regards</p> <p>Saya Recoveries (Pty) Ltd <br /> ********** 300</p> <p>PO Box 1882, Roodepoort, 1725</p> <p> </p> <p> </p> <p>The following e-mail was the last e-mail I received before I made payment.</p> <p>Even though I never received any reply when I asked for banking details.</p> <p> </p> <p><br /> cani barnard ********** <br />02/16/16 at 12:19 AM<br />To ********** <p><br />Please send me your bank acc. details!!??</p> <p><br /> <br /> <br />From: G Francois Laing ********** /> Sent: 13 February 2016 10:42 AM<br /> To: ********** Cani Barnard<br /> Subject: Fw: From: Mirriam Banda; Please Return Call <br />Hi Mirriam Banda</p> <p><br />For your information, I have been struggling for the last six months to cancel this account as I am not living in South Africa anymore.<br />Please forward your bank acc details to: ********** <p><br />I hope to hear from you asap<br />Please find a letter of cancellation attached below.<br /> <br />G FRANCOIS LAING</p> ********** /> ********** </p> <p> </p> <p> </p> <p>----- Forwarded Message -----<br /> From: ********** ********** /> To: ********** <br /> Sent: Thursday, February 4, 2016 5:23 PM<br /> Subject: From: Mirriam Banda; Please Return Call<br /> <br /> <br /> From: Mirriam Banda<br /> <br /> Mr Laing<br /> <br /> OUR CALL CENTER NUMBER: ********** 300<br /> <br /> Please call us on ********** 300 regarding the outstanding amount of R1036.29 which is still due to Planet Fitness.<br /> Ref ********** 34<br /> <br /> Kind regards<br /> <br /> Saya Recoveries (Pty) Ltd <br /> ********** 300<br /> <br /> PO Box 1882, Roodepoort, 1725</p> <p> </p> <p> </p> <p><br />I have spoken to the following people about this matter in the past:</p> <p> </p> <p>Theodosia Leeu-Majola<br /> Senior Credit Controller</p> <p>Mirriam Banda<br />Senior Credit Controller<br />Ashton Morara<br />Senior Credit Controller</p> <p>Elizabeth Delisile Mkhaliphe</p> <p> </p> <p><br />I really hope to hear from you please find a copy of payment attached.</p> <p> </p> <p><br />Best Regards</p> <p><br />G François Laing</p> <p> ********** - Vietnam</p> <p><br ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <br /> <br />From: Annelise Badenhorst ********** /> To: ********** <br /> Sent: Tuesday, May 9, 2017 1:17 PM<br /> Subject: RE: ATTENTION: URGENT!!!!!Reference number: PF- ********** 49</p> <p><br />Good morning Mr Laing<br /> <br />Thank so much for your compIaint to Saya recoveries regarding your Planet Fitness account.We will investigate and come back to you regarding this matter.<br /> <br />Apologies for the frustration on your part.<br /> <br />Please advice if you have done a written cancelation when the amount for settlement was paid. <br /> <br />Yours Sincerely<br />Annelise Badenhorst <br />Supervisor</p>