Saya staff what a discrace

Last week I spoke to Elma du Preez regarding my and my husbands account that is in arrears. I have explained to her that i was out of work and only started now recently. I also HAD to go for an operation and we had to make a very big co-payment. She then said that I ONLY have to pay R800 on my account because my one was the worst, then she would have sent me a payment arrangement plan for our accounts. When Friday came I could not get the money, but I did notify them via e-mail and they responded that the equipment will be collected on 11.02.2015. Shortly after Elma called me and said that they can give me time until Thursday morning 11:00 then they will have no choice but to collect. I then went to the bank today to make a payment, but to my surprise they came to collect today 10.02.2015. When I spoke to her she denied everything that was said and even told my husband that I only gave the driver the cash when he came here. the driver did confirm with my husband that I have supp**** him with a proof op payment and Elma was extremely rude and insisted that my washing machine must be collected if I do not pay the driver R1026 cash immediately!