NG
Nichola G

1 reviews | Active since Nov 2016

29 Nov 2016, 12:07

Prescribed Nashua Mobile Account Being Claimed

<p>I have been attempting to resolve a debt discrepancy that MTN have stated I allegidly owe them for a contract I had with them more that 5 years ago! I have never once received a call, letter or email about this so called monies I owe them or renewal of this so called contract! When I had initially heard of this issue in September I have been trying endlessly to get to the bottom of the issue to avoid a bad credit record. I have called multiple times and requested information from their customer service agents who have said they would email me, text me, and or call back IT IS 28 NOVEMBER AND I HAVE STILL NOT RECEIVED ANY INFORMATION INSTEAD I GET TOLD THE ACCOUNT HAS BEEN HANDED TO SAYA RECOVERIES!!!!</p> <p>How the hell is that even just?!!! Why was I allowed a new contract when I apparently owed them money? Why was I never been advised of this? Why is no one at the MTN customer services office willing to provide additional infirmation for me to contact the relevant party and resolve. BECAUSE THEY ARE THE MOST *********** GROUP OF PEOPLE I HAVE EVER COME ACROSS! I am currently out of the country and by the time I get back to South Africa my contract will have surpassed the renewal date which means I need to stay with this unhelful bunch for another 24 months or I would be financially penalised for premature termination!!!!1 This is soo frustrating!!</p> <p> </p> <p><br />To add to this I have attempted to contact Saya Recoveries to gain more information about the balance and their office is conveniently "offline". According to the National Credit Act Amendment March 2015 it is ******* to try and claim prescribed debt. I will take this further as they are attempting to take Money from me for an account that was at R0 balance in 2010 when it was closed and are now unable to produce any information to indicate that I am liable to pay anyone anything!</p> <p>Unhappy MTN customer 5Years+ and getting out as soon as I can!!!!!!</p> <p>Nicuan</p>

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Replies (2)
Saya Recoveries
Saya Recoveries's reply29 Nov 2016, 12:46
Official

Good afternoon Nicuan

Thank you for the enquiry regarding your Nashua Mobile account.

The prescription claim has been noted and shall be investigated. We will be getting in touch with you shortly

regarding the outcome of the claim.

Kind regards

Saya Recoveries Call Centre

Saya Recoveries
Saya Recoveries's reply30 Nov 2016, 09:07
Official

Good morning Nicuan

In order to facilitate the correct authentication kindly e-mail your ID Number to ***

This will then help us to resolve your query on all issues raised by yourself

Kind regards

Saya Recoveries