SL
Simone L

1 reviews | Active since Feb 2014

30 Sept 2015, 10:19

PLanet Fitness Contract

Good Day,<br> <br> Beverley at Saya recoveries have been handling my account. I had an arrangement with Planet Fitness Gym to pay monies directly into their account. After Beverley phoned me and threathened to have me blacklisted i paid monies into Saya's account again. I emailed her all the payments made to Planet Fitness directly in order to have this removed from my account. I have not spoken to her since. I sent her an email the other day asking what the balance is after I have requested it previously but to no avail. I have not recieved a phonecall or email. They are quick to phone when they want the money but as soon as we need information on our account thety are silent. If i miss a payment I get an sms that further action will be taken. I have sent a letter of cancellatio0n to Beverley as well as and she assured me that she will cancel this contract for me. I have not recieved any feedbakc whatsoever. I would like this matter attended to immediately as I believe I dont owe any more monies. Thank you. The email address beverley gave me was [Email Removed] I am struggling to get through on the telephone lines to speak to her.

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Replies (1)
Saya Recoveries
Saya Recoveries's reply19 Oct 2015, 10:06
Official
Hello SimoneLab,

Dear Ms Labuschagne,

Thank you for your enquiry.

As discussed with our offices, we apologise for not getting back to you earlier. Beverly is no longer within the Planet Fitness division, thus the delay in getting the feedback to you.

An updated statement has been sent to you on 30 September 2015 via email.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards,
Saya Recoveries