NR
Nerushia R

1 reviews | Active since Jan 2016

25 Jan 2016, 17:07

Planet Fitness Account

In October Saya recoveries called me and explained I have not paid my planet fitness account. This payment plan was arranged with them before and I still get them calling me. I agreed coz I did not have any details with the last debits they have done. We agreed on a 3 months payment plan which ended in December. Friday 22 Jan I get an SMS saying that a debit order will go off. I then called and asked them to cancel the debit which they said they did and on Monday 25 Jan they debit my account for R721. I called them now spoke to Annelise, saying that I do not have enough in my account for my other debit orders to go off and she just said \what can i do".....So I should pay for the return debits orders becoz their staff messed up AGAIN.....Very poor customer service skills from Annelise"

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Replies (1)
Saya Recoveries
Saya Recoveries's reply26 Jan 2016, 11:59
Official
Hello Tanz***2,

Dear Ms Reddy,

Thank you for your communication above.

As discussed telephonically with our offices yesterday and this morning. Your account is now settled and the balance is R0. Your paid in full letter has been forwarded to your supp**** email address.

With regards to the additional debit order payment, we will refund this to you as soon as we receive your bank details.

Apologies for any inconvenience caused.

Kind Regards,
Saya Recoveries