MN
Moyagabo N
1 reviews | Active since Sept 2014
22 Feb 2015, 17:28
Planet Fitness
I had a contract with Planet fitness just gym, I've been contacted by Saya recoveries telling me that my account has been handed to then, we made arrangements that I will pay, I paid as we agreed but to my surprise my account was not decreasing when I ask they said I must right a letter for counselling my contract which I did but still it doesn't decrease, and the person hu calls me sometimes she becomes rude, I requested a letter for settlement I didn't receive it till to date, I was told that planet fitness still bill me but how cos I did sent 2 letters, please help me with the matter cos I don't want to end up being blacklisted
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Saya Recoveries's replyOfficial
26 Feb 2015, 13:10Hello mtnsathekge ,
Dear Moyagabo Natty,
Thank you for your communication.
As discussed telephonically and via email communication. Your cancellation documentation has been received and forwarded to Planet Fitness in order to cancel your monthly subscriptions that have been billing to date as per the terms stipulated on your contract.
Thank you for your acceptance of the discounted offer to settle your outstanding Planet Fitness account.
We apologise for any inconvenience caused in the process to resolve your account.
Trust it is order.
Kind Regards,
Saya Recoveries
Dear Moyagabo Natty,
Thank you for your communication.
As discussed telephonically and via email communication. Your cancellation documentation has been received and forwarded to Planet Fitness in order to cancel your monthly subscriptions that have been billing to date as per the terms stipulated on your contract.
Thank you for your acceptance of the discounted offer to settle your outstanding Planet Fitness account.
We apologise for any inconvenience caused in the process to resolve your account.
Trust it is order.
Kind Regards,
Saya Recoveries
Saya Recoveries's reply26 Feb 2015, 13:10
Official
Hello mtnsathekge ,
Dear Moyagabo Natty,
Thank you for your communication.
As discussed telephonically and via email communication. Your cancellation documentation has been received and forwarded to Planet Fitness in order to cancel your monthly subscriptions that have been billing to date as per the terms stipulated on your contract.
Thank you for your acceptance of the discounted offer to settle your outstanding Planet Fitness account.
We apologise for any inconvenience caused in the process to resolve your account.
Trust it is order.
Kind Regards,
Saya Recoveries
Dear Moyagabo Natty,
Thank you for your communication.
As discussed telephonically and via email communication. Your cancellation documentation has been received and forwarded to Planet Fitness in order to cancel your monthly subscriptions that have been billing to date as per the terms stipulated on your contract.
Thank you for your acceptance of the discounted offer to settle your outstanding Planet Fitness account.
We apologise for any inconvenience caused in the process to resolve your account.
Trust it is order.
Kind Regards,
Saya Recoveries