LL
Lutendo L

1 reviews | Active since Feb 2017

22 Feb 2017, 17:31

Paid but my account is not updated

<p>I paid the outstanding balance on my homechoice account. I was not aware that my homechoice account was handed over so I paid directly to homechoice account when I called them to say I paid they said its reflecting on their account but there is nothing they can do I mist call saya recoveries and they must give me a paid up later but when I called saya recoveries they said i must send my deposit slip which I did. Today when I called the Lady who spoke to me said they never received any money on their account so there nothing they can do. I'm so frustrated since I tried my level best to pay up that account as I don't have a stable job.</p>

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Replies (3)
Saya Recoveries
Saya Recoveries's reply23 Feb 2017, 09:17
Official

Good day, Miss Mashau.

We at Saya Recoveries would like to apologise for any inconvenience caused. Your payment has subsequently been captured. However there is still a balance outstanding as discussed. As soon as the balance is paid and we have paid it over to our client Homechoice and they are satisfied that the account is paid up then only may we issue a settlement letter. That usually takes between 5 and 7 working days. Hope this is in order.

LL
Lutendo L's update23 Feb 2017, 13:33
Reviewer Update

I've paid the outstanding balance to you and to homechoice as discussed telephonically. I've sent my deposit slips to **********

I will be waiting for your reply and settlement letter. Thank u in advance

Saya Recoveries
Saya Recoveries's reply22 Feb 2024, 09:45
Official
Good day. Was your enquiry attended to?