kS
khomotso S

1 reviews | Active since Nov 2014

03 Mar 2015, 12:03

Failure to close my account, *********** staff

I had a contract with Planet fitness Benoni branch, when we relocated from Benoni, i failed to continue with the payments and as a result my account was in arears, the account was handed over to SAYA recoveries in 2013, and I was communicating with a guy by the name of Jacom Mosesi.<br> He send me an addendum, and my account balance and requested that I pay the account balance with 50% discount, and write a letter stating that the account should be cancelled with immidiate effect and my account will be closed, i paid the amount and send proof to Him on the 25 Nov 2013, He also send me an addendum which stated that my contract will be terminated once i pay the account balance.<br> Last year Phumzile from Saya recoveries contacted me saying they will blacklist me as i am ignoring their calls and failing to make payments, saying they do not have records of my payment i send them to her on 12/09/2014, she confirmed receipt of my documents and stated that the account will be closed. Today (03/03/2015)I received an sms stating that my name will be blacklisted, i called saya recoveries again and spoke to Progress who informed me that my accout was never closed.<br> Please assist, im and tired of t

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Replies (1)
Saya Recoveries
Saya Recoveries's reply04 Mar 2015, 14:16
Official
Hello Motsotumi,

Dear K****tso Sethosa,

Thank you for your communication above.

Kindly note that we are working with Planet Fitness to resolve your outstanding query and we apologise for any inconvenience caused.

We will be in touch as soon as possible.

Trust it is in order.
Kind Regards,
Saya Recoveries