Disgruntled consumer

I am very frustrated with Saya recoveries services. I made a full payment for an outstanding debt for MTN in April and I was assisted by Olebogeng who said I should wait 21 days and my paid up letter would be sent to me by email. I called them again 2 days after my 21 days and I was told that the supervisor is busy signing paid up letters for Vodacom and I should be patient. I advised Olebogeng that I am recording our calls, should I need to use these recordings to engage with Ombudsman and I will contact her again in a weeks time.

I have called yet again today and she advised that she spoke to her supervisor Mondli and he said I should be patient. She provided his contact details *** to call him directly and that number is engaged.

I am very frustrated! Why are we told to wait 21 days for our paid up letter and still we are not provided with it at that time? I am going to lose my deposit for the property I am purchasing due to this poor service and incompetence!

This is a very distasteful!!!