*********** customer service

I cleared my account on the 13 September and requested a paid up letter shortly after that but I haven't received it since September. I called in yesterday to ask for a paid up letter and the agent told me to call at 2pm which I did. The agent I got at 2pm told me the people in that department are not in and I should call the next day which is today.I called first and they said the lady I was talking to yesterday(Lesego) is in the toilet and would call me as soon as she's done,after 40 minutes of waiting I called back and was transferred 5 times every time I asked for the paid up letter until I ran out of airtime. This is ridiculous.